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Privacy Policy
This Privacy Policy explains how Spinfellas Casino collects, uses, stores and protects information when players visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly and transparently. By using the website, players acknowledge that information may be handled as described below. This policy should be read together with the website’s Terms and Conditions and any other notices provided during registration or when a particular service is used.
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Information we may collect
Spinfellas Casino may collect information that is needed to provide gambling services, maintain account security, meet legal responsibilities and assist players. The information collected depends on how a player uses the website, which services are requested and what information is required for verification or support.
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Account and identity information
When a player registers or updates an account, we may handle details such as their name, date of birth, contact details, login information, account preferences and information about their responsible gambling settings. We may also record details supplied during customer support conversations, complaints, requests and other communications.
Verification information
To confirm identity, age, location or eligibility, we may request verification documents and related information. This can include information shown on identity documents, proof of address, source-of-funds information or other details needed for customer due diligence. Verification information is handled for security, fraud prevention and compliance purposes.
Payments and transactions
We may record information about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment providers may process payment details under their own privacy policies. We generally use transaction information to provide services, identify unusual activity, resolve payment questions, maintain accurate records and meet applicable obligations.
Technical, device and usage information
When the website is accessed, technical information may be collected automatically. This may include an IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring website, account activity and information about how the website is used. This information helps with website operation, performance, security, troubleshooting and service improvement.
Cookies and similar technologies
The website may use cookies and similar technologies to keep players signed in, remember settings, support security, understand website usage and improve functionality. Some cookies are necessary for the website to operate, while others may support analytics or preferences. Players can manage or delete cookies through their browser settings. Disabling some cookies may affect website features, account access or how services operate.
How we use information
Personal information is used for purposes connected with providing and managing casino services. We seek to collect and use information that is relevant to these purposes and do not ask players to provide information that is unrelated to the service being requested.
- To create, operate and maintain a player account.
- To process deposits, withdrawals and other account transactions.
- To verify identity, age, eligibility and account details.
- To carry out anti-fraud, anti-money-laundering, security and risk checks.
- To detect suspicious, unauthorised or prohibited activity.
- To provide customer support and respond to questions, complaints and requests.
- To communicate about account activity, service messages, security matters and changes to website terms or policies.
- To send marketing communications where permitted and where the player has provided consent or marketing is otherwise allowed.
- To monitor and improve website performance, usability, content and security.
- To meet legal, regulatory, tax, accounting and record-keeping obligations.
- To protect the rights, property, safety and security of players, the website and other people.
Marketing communications
Where marketing communications are sent, players can choose whether to receive promotional messages, subject to applicable requirements. Account, security and service communications may still be sent because they are necessary for operating the account. Marketing messages should include a way to stop receiving further promotional communications. Players may also contact us using the privacy email address below to withdraw consent to marketing.
Sharing information
Information may be shared when reasonably necessary to provide services or meet obligations. This may include sharing with payment and identity-verification providers, technology and hosting providers, customer support partners, security and fraud-prevention services, professional advisers, auditors, business partners involved in service delivery and competent authorities where disclosure is required or permitted. Service providers are expected to handle information securely and only for appropriate purposes.
Information may also be disclosed in connection with a business change, such as a restructuring, transfer or sale of part of the business, subject to appropriate safeguards. We do not intend to sell personal information as a standalone product.
Security, storage and retention
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, authentication processes, monitoring and staff or provider procedures. No online service can guarantee absolute security, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect that an account has been compromised.
Personal information may be stored or processed by service providers in Australia or other locations, depending on the systems used to operate the website. Where information is handled across borders, reasonable steps are taken to support secure handling and appropriate privacy protections.
Information is retained only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction and security records must be kept for a period required by law even after an account is closed. Once information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified.
Account closure
Players may ask for an account to be closed through the available support channels. Closing an account does not necessarily result in immediate deletion of every record. We may need to retain information for legal, compliance, fraud-prevention, dispute-resolution, accounting or security purposes. Information that is retained will continue to be handled in line with applicable requirements and this policy.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, players may have rights in relation to the personal information we hold about them. These rights are subject to reasonable verification and may be limited where a request would affect the rights of another person, conflict with legal obligations, compromise security or involve information that must be retained.
- Access: request a copy of, or information about, the personal data held about you.
- Correction: ask for inaccurate, incomplete or outdated personal data to be corrected.
- Deletion: request deletion of personal data where there is no continuing reason or legal requirement for it to be retained.
- Marketing consent: withdraw consent to marketing communications at any time. This does not affect the lawfulness of marketing sent before consent was withdrawn.
- Restriction or objection: in some circumstances, ask that certain processing be restricted or object to a particular use of information.
- Data portability: where applicable, request personal information in a usable format or ask for it to be sent to another provider.
To exercise your rights, ask a privacy question or request information about how your data is handled, email support@spinfellascasino.wtf. Please explain your request clearly and provide enough information for us to locate the relevant account or records. We may ask for reasonable proof of identity before responding, particularly where the request involves sensitive information or account access.
We aim to respond within a reasonable period. If a request cannot be completed, we will generally explain why, subject to security, confidentiality and legal limitations. Players should not send unnecessary identity documents or payment information by email unless specifically requested through a secure process.
Changes to this Privacy Policy
This policy may be updated from time to time to reflect changes in the website, services, technology or privacy requirements. The latest version will be published on this page with its updated content. Players should review the policy periodically, especially before continuing to use the website after a material change.
